Terms and Conditions

CLAUSE 2 SCOPE

These general terms and conditions (“Terms & Conditions”) apply to any reservations made by you (as defined below), directly or through a travel agent at the following hotel:

• the Arev St. Tropez (the “AREV st. Tropez Hotel”), owned and operated (under license from Vanand) by SAS Lou Tropez, a company registered with the Registry of Trade and Companies of Fréjus under number 880 110 630 and VAT number FR5088 011 0630, with its registered office at 8 Chemin des Vendanges, 83990 Saint Tropez (“Lou Tropez” or “we”, “us”, “our”); and
• Villa 255 (the “Villa”), owned and operated by SAS AK255, société par actions simplifiée with share capital of €160,000, registered office at 6 Chemin des Vendanges, 83990 Saint-Tropez, France, registered with the R.C.S. Fréjus under number 909 921 801 (“AK255”), which has entered into a subcontracting agreement with Lou Tropez, providing hotel services to the clients (welcome and reception of clients during their stay, supply of household linen (beds made) and bath linen (towels and bath mats) with replacement during the stay, regular cleaning of the Villa, breakfast services, etc.) on behalf of AK255, thereby placing AK255 in the position of a provider of so-called para-hotel services.

These services are carried out, of order and on behalf of AK255, by Lou Tropez acting as a subcontractor hotel service provider, under the same conditions as those applied in the course of its regular hotel business activity. The provision of the Villa and the associated services remains under the sole liability and responsibility of AK255, as the owner and operator of the Villa. Invoicing for the Villa reservation shall be issued to the client by Lou Tropez on behalf of AK255, it being specified that Lou Tropez acts purely as a billing agent and does not assume any financial liability in this respect.

The Arev St. Tropez Hotel and the Villa shall hereinafter be collectively referred to as the "Hotel".

By accessing the Website, making a reservation, or using any services provided by the Hotel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions, you must refrain from using the Website or making a reservation.

These Terms & Conditions are available on the Website where they can be accessed at any time. You may store and/or print these Terms & Conditions using the standard settings of your browser and/or computer.

These Terms & Conditions may be amended and/or supplemented at any time. In such case, the new version will promptly be posted online on the Website. The version of these Terms and Conditions currently in effect is identified at the top of the document. Any significant updates will be communicated via the Website or email notification for existing Reservations. Updated Terms & Conditions take effect once posted on the Website and apply to future Reservations. Any Reservations made before an update will follow the version in effect at the time of booking. Occasionally, the Hotel may offer special promotions or deals with specific terms (“Special Offer Terms”). If there is a conflict between these Terms & Conditions and the Special Offer Terms, the Special Offer Terms will apply. 

CLAUSE 4. SERVICES DESCRIPTION

The main features and characteristics of the Hotel and/or the offered Services are provided on the Website, before and/or during the reservation process. Guests can also obtain additional information on the Hotel and/or Services by contacting the Hotel directly as provided in Clause 11 below.

The photographs provided on the Website are for indication purposes only. Although every effort is made to ensure that the photographs, graphic representations, and texts provide an accurate picture of the Services offered, there may be variations due to seasonal changes, possible renovations and construction, changes to décor etc. In case of doubt, or to obtain additional information on the Services, please contact the Hotel directly as provided in Clause 11 below. Under no circumstances will Vanand and/or Lou Tropez incur any liability for any non-material errors that may occur in this regard.

In any event, the Website provides the following information to Guests: (i) essential characteristics of the Services and Hotel, such as the main features of the accommodation and Hotel facilities, (ii) applicable prices, (iii) payment terms, and (iv) General Terms and Conditions, Specific Terms and Conditions, and Cancellation Policy.

The Guest is solely liable for their choice of Services and their respective suitability for the needs of such Guest. Vanand and/or Lou Tropez will not be held liable in this respect.

CLAUSE 5. BOOKING

• Booking channels

A hotel reservation (including Villa reservations which are managed by Lou Tropez on behalf of AK255) can be booked via the following channels: on the Website, over the phone, in person, via email to reservationsst@arevcollection.com, through a travel agent, or booking service (“Hotel Reservation”).

If the Hotel does not show availability for your desired dates, you may request to be placed on a waiting-list.  Being placed on a waiting list is not a guarantee that you will be offered a room(s) for your desired dates.  If space becomes available, we will notify you via email or a phone call.

A Spa Service can be booked via the following channels: on the Website, via email to reservationsst@arevcollection.com, over the phone, or in person (“Spa Reservation”).

A F&B Service can be booked via the following channels:  on the Website, via email to reservationsst@arevcollection.com, over the phone, or in person (“Restaurant Reservation”).

Hotel Reservations, Spa Reservations and Restaurant Reservations are collectively referred to as a “Reservation” or, the “Reservations”.

By making a Reservation, a Guest hereby:

• Represents that he/she has the authority to bind all persons named on his/her Reservation.
• Confirms that the details provided for all parties to the Reservation are full and accurate.
• Confirms that all parties to a Hotel Reservation will provide original and valid identification issued by a governmental body at the time of check-in.
• Confirms that he/she has read and understood the Agreement and agrees (for himself/herself and on behalf of each person named on his/her Reservation) to be bound by the Agreement.
• Acknowledges that the Hotel strives to accommodate guests with disabilities. Guests are encouraged to contact the Hotel in advance to discuss any specific needs, and the Hotel will make reasonable efforts to ensure their comfort.
• Confirms that he/she has read the Privacy Policy which can be found on arevcollection.com and confirms that he/she will provide the Privacy Policy to each named person on the Reservation.
• Confirms that he/she is 18 years of age or over and where making a Reservation for Services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those Services. Reservations involving minors must be made by a parent or legal guardian. Providing false information about age may result in cancellation without refund; and
• Confirms that no person on the Reservation is included on any sanction lists maintained by any government authority worldwide, as provided in Clause 12
• Accessibility Assurance: If you or any member of your party has any medical condition, reduced mobility, or disability that may affect your stay, please contact us at reservationsst@arevcollection.com to provide full details before making your reservation. This allows us to advise you on the suitability of your chosen accommodation and services.
• Accessibility Commitment: The Hotel strives to accommodate guests with disabilities and ensure their comfort during their stay. We encourage guests to communicate any specific needs in advance, so we can make reasonable efforts to meet their requirements. For more information about accessibility, please contact us directly. 
•  If the Hotel is unable to reasonably accommodate the needs of a guest, we reserve the right to decline the reservation request (in which case no charges will apply). If details of specific needs are not provided at the time of booking, we may not be able to accommodate the guest upon arrival and may need to cancel the reservation with a refund of prepaid amounts. 
• Confirmation of the Reservation

Once you have completed a booking process as set forth above in Clause 5.2, you will receive a Confirmation Email from the Hotel. When a Hotel Reservation is made through a travel agent, the Confirmation Email will be sent to the travel agent.  

The Confirmation Email will contain a copy of the Agreement. The Agreement governs the contractual relationship between you and the Hotel. The Agreement prevails over any other document regarding its subject matter. No general or specific conditions communicated by the Guest may be included in the Agreement or added to the Agreement.

Spa Reservations and Restaurant Reservations that are made in-person at the Hotel, will be confirmed via a phone text or WhatsApp message sent to the phone number provided by the Guest at check-in.  

• No withdrawal right

In accordance with the French Consumer Code, Guests do not benefit from a withdrawal right with respect to Services booked online on the Website.

CLAUSE 6. CHANGES/CANCELLATIONS/NO-SHOWS

• Changes/Cancellations made by us:

From time to time, we may need to make a change or on a rare occasion cancel your Hotel Reservation. We reserve the right to do so at any time. We are permitted to make minor changes without incurring any liability to you. In the event of a major change to your Hotel Reservation – including a cancellation, we will let you know as soon as possible. In such circumstances, we will refund you the amounts required by law.

We reserve the right to refuse or cancel a Hotel Reservation if it appears irregular, is made in bad faith, there is doubt about the identity or motivation of the Guest or for any other legitimate reason, or if there is a dispute with the Guest concerning a previous Reservation. In case of such cancellation, we will refund any prepaid amount.

• Changes/Cancellations by you

If you wish to change any part of a Hotel Reservation, you can do so directly on the Website (if the Hotel Reservation was made on the Website) or by contacting the Hotel as provided in Clause 11. Any modification will be subject to availability and a rate change if applicable.

• Transferability/No-Shows/Delays:

Before your stay, Hotel Reservations may be transferred by providing prior, written notice to the Hotel. However, the original method of payment for the Hotel Reservation shall remain in place and you will be required to sign a third-party payment form. A small administrative charge of
EUR 100 will also be payable to the Hotel to complete the Reservation transfer.

The Hotel is not responsible for any changes in schedule or delays caused by the Guest’s transportation providers that may result in a late arrival. In such a case, the Cancellation Policy set out in the Confirmation Email shall apply. No-Shows will be subject to the Cancellation Policy provided in the Confirmation Email.

• Force Majeure:

In the event of a force majeure, including without limited to:

• • Terrorism of acts of war
  • Natural disasters (e.g. floods, earthquakes)
  • Pandemics or epidemics
  • Government orders or restrictions

The Hotel reserves the right to cancel your Reservation(s). In such, cases, prepaid sums will be refunded but no additional compensation will be provided. 

CLAUSE 7. FINANCIAL TERMS

• Pricing:

For Hotel Reservations, the price of the Reservation is based on a maximum double occupancy per room, per night, for the dates you selected plus, if applicable, any Additional Services selected by you. There is no discount for single occupancy. Additional Guests, to the extent they can be accommodated in the room type, will be subject to a charge of EUR 160.

The price of the Hotel Reservation is inclusive of all taxes, except for any possible taxes appearing in the Specific Terms and Conditions and/or recapped in the Confirmation Email (such as the city tax (or equivalent) or service or other charges), which are paid to the Hotel directly upon arrival. The price of the Hotel Reservation only covers the items listed in the Confirmation Email. Any other services (such as Additional Services, Spa Services or Food and Beverage Services that may be selected by you during your stay) will be in addition to the price indicated in the Confirmation Email. Upon check-in, the Hotel will place a pre-authorization charge on your credit or debit card equal to twenty-five (25%) percent of the nightly room rate for each night of the stay for any incidental charges you may incur during your stay.

For Spa Services, the price is per person per service selected by you, at the date and time selected by you and as per the terms recapped in the Confirmation Email and/or confirmation text or message.

For Restaurant Services, the price to be paid depends on the food and beverages consumed by you and your party.

 

• Accuracy:

We make every effort to ensure the accuracy of the rates of the Services displayed on the Website. However, in case of a clear error in price in a booking made on the Website, we reserve the right not to provide the Service where the rate is clearly erroneous. In such case, we will inform you of the error via email and either send you a new Confirmation Email if you wish to maintain your booking at the applicable rate, or else cancel the concerned Reservation and refund you for any amount you may have prepaid. In the event a technical issue erroneously shows availability for a certain room type, we will contact you within (48) hours to notify you of this mistake. In such an event, we will cancel the Reservation and refund you for any amount you may have prepaid.  

We may change the prices listed on the Website at any time without notice. However, the modified prices will only apply to future bookings made on the Website after the new prices come into effect.

• Payment methods

Payment for Hotel Reservations, Spa Reservations and Restaurant Reservations can be made, as applicable:

• • By bank card (debit or credit) including Visa, MasterCard, American Express or Union Pay.
  • By bank transfer (only for Hotel Reservations booked by phone or by email). In this case the booking will only be guaranteed, and the Confirmation Email sent once the payment is received in the Hotel’s bank account.; or
  • By payment in cash in Euros only (only for in person payment at the Hotel, and within the limits permissible under local laws). All incidentals during the Guest’s stay must be charged to the room and paid by cash at the time of check-out.

Please note that travelers’ cheques and personal cheques will not be accepted.

Currency and Preauthorization

• Currency exchange rates displayed on the Website are indicative only and may not match the rate applied by your bank or financial institution.
• You are responsible for any currency conversion fees your bank may apply.
• Preauthorization holds on your card will be released within 7 business days after checkout, subject to your bank's policies.

If payment cannot be processed due to a declined card or stop payment, the reservation will be canceled, and you will be notified via email. It is your responsibility to ensure the payment method is valid and has sufficient funds.

It is your responsibility to save and print your payment certificate if you wish to keep a record of your transaction.

CLAUSE 8. PERSONAL DATA

By making a Reservation, you consent to the processing of your personal data as described in our Privacy Policy.

Data Security:

We implement robust security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. For more details on how we handle and safeguard your personal data, please refer to our Privacy Policy (available here).

CLAUSE 9. BRAND, INTELLECTUAL PROPERTY

The following terms govern the use of the Arev brand the Website, and its content:

The “Arev” brand, as well as all related trademarks whether figurative or not and, more generally, all other trademarks, illustrations, images, copyrighted materials, patterns, and/or logos appearing on any Arev branded items, accessories, or packaging, whether registered, patented or copyrighted or not (the “Arev Brand”) are and shall remain the exclusive property of Vanand Holdings Ltd.

The Website and all graphic, textual, visual, and photographic elements contained therein, including all illustrations, figurative or non-figurative trademarks, logos, images, designs, photographs, characters, texts, decors, modes of presentation, graphics or any other element of the Website (hereafter the “Content”) are and shall remain the exclusive property of Vanand. Vanand has granted a license to Lou Tropez for use of the Arev Brand (and Content, as applicable).

The Arev Brand, the Website and/or its Content may not be modified, reproduced, performed/displayed, distributed, posted, marketed, incorporated in a derivative or other work, in whole or in part, in any medium whatsoever. In general, the Brand, the Website and its Content may only be used for the purpose of browsing the Website and, where applicable, to make a booking or place an order.

The use of any of the Arev Brand, of the Website and/or of its Content, via downloading, reproduction, transmission, or performance/display for any purposes other than contemplated in these Terms & Conditions is strictly prohibited.
Subject to your compliance with these Terms & Conditions, you are granted a personal, revocable, non-exclusive, and non-transferrable right to access and use the Website and/or the Content solely and exclusively for your personal and private, non-commercial use.
In case of failure to comply with the above rules, you agree to hold Vanand and Lou Tropez harmless for all injury arising out of such failure, including against all claims, liability, costs (including attorney fees), damages, suits or proceedings by any person based on the direct or indirect use made of one or more works.

CLAUSE 10. COMMUNICATIONS

By submitting any communications or materials to the Hotel, Vanand, or Lou Tropez (including feedback, questions, comments, reviews, photos, videos, designs, or other content, collectively referred to as "Communications"), you grant us a worldwide, nonexclusive, royalty-free, perpetual, transferable, and sublicensable right to: 

• Use, reproduce, modify, adapt, translate, distribute, publish, display, perform, and create derivative works from these Communications in any medium, now known or later developed, for any purpose.
• Use your submitted name in connection with the Communications or provide attribution at our discretion (e.g., listing your name on a review).

CLAUSE 11. CONTACT US

In case of a complaint, you can contact our customer service department at:
Duty Manager (dutymanagerst@arevcollection.com)

Arev St. Tropez c/o

SAS LOU TROPEZ
8 Chemin des Vendanges,
83990 Saint Tropez.

If your complaint concerns the Villa, please contact:

SAS AK255

6 Chemin des Vendanges,
83990 Saint Tropez.

CLAUSE 12. SANCTIONS

Sanctions Policy

Reservations may be canceled if the Guest (or any person in their party):

• Is included on any government-maintained sanctions list (e.g., EU, U.S., UK).
• Is prohibited from transacting with the Hotel under applicable laws and regulations.

Definition of a Sanctioned Person:

• Listed as a "Specially Designated National or Blocked Person" by the U.S. Treasury’s Office of Foreign Assets Control (OFAC).
• Identified in EU or UK sanctions or restrictive measures.
• Covered by U.S. Executive Order 13224 or similar measures.

The Hotel reserves the right to cancel such reservations without incurring liability, except for refunding any prepaid sums.

CLAUSE 13. GOVERNING LAW - DISPUTES

• Governing law

The Agreement is governed by and shall be construed in accordance with the laws of Cyprus without prejudice to any overriding mandatory provisions, in particular consumer protection laws, that may apply in the country of residence of the consumer.

• Disputes

In case of any dispute between the Hotel and you arising out of or in connection with any of the Services, the Hotel and you shall endeavor to amicably resolve it.

You agree to refer the matter, in priority, to the Customer Service department of the Hotel as per Clause 11 above.

If you are unable to reach an amicable agreement within sixty (60) days from the date of the referral, you may refer the matter, free of charge, to the consumer ombudsman to whom the Hotel reports, namely the CMAP (Centre de Médiation et d’Arbitrage de Paris),
39 avenue Franklin D. Roosevelt
75008 PARIS
website: https://www.cmap.fr/ 
E-mail: consommation@cmap.fr 
Phone number: 01 44 95 11 40 

Referral form: https://www.cmap.fr/la-mediation-de-la-consommation/ within a period of one year from the date of the written complaint addressed to the Hotel.

The ombudsman will attempt, in a fully independent and impartial manner, to amicably resolve the dispute.

Once the ombudsman's decision is rendered, each Party is free to accept or refuse the solution proposed by the ombudsman.

Guests are also reminded that pursuant to Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council dated May 21, 2013, they can access the online dispute resolution (ODR) platform at the following address: http://ec.europa.eu/odr 

ANY DIFFICULTIES ARISING OUT OF OR IN CONNECTION WITH THE INTERPRETATION, PERFORMANCE OR TERMINATION OF THE AGREEMENT, WILL BE SUBMITTED, UNLESS AMICABLY RESOLVED UNDER THE ABOVE CONDITIONS, TO THE EXCLUSIVE JURISDICTION OF THE COMPETENT COURTS OF CYPRUS, INCLUDING IN CASE OF SUMMARY PROCEEDINGS, IMPLEADER OR MULTIPLE DEFENDANTS. NOTWITHSTANDING THE FOREGOING, IT IS SPECIFIED THAT IN ACCORDANCE WITH ARTICLE R.631-3 OF THE FRENCH CONSUMER CODE THE GUEST MAY CHOOSE TO BRING ANY DISPUTE EITHER BEFORE THE COURTS HAVING TERRITORIAL JURISDICTION UNDER THE FRENCH CODE OF CIVIL PROCEDURE, OR BEFORE THE COURTS OF THE PLACE OF RESIDENCE OF THE CONSUMER AT THE TIME OF ENTERING INTO THE AGREEMENT, OR OF THE PLACE IN WHICH THE HARM OCCURRED.

CLAUSE 14. MISCELLANEOUS

• Severability

Should any provision of this Agreement be held to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the remaining provisions shall remain valid, applicable, and enforceable, unless otherwise provided in such jurisdiction.

• Links to the Website – Links to third-party sites

Creating a hypertext link to the Website or to components of the Website without the express prior written permission of Vanand is prohibited. Vanand may request the removal of unauthorized links and claim damages for harm caused.

The Website may include links to third-party sites (“Third-Party Sites”), which are not controlled by Vanand. We disclaim all liability for the availability, content, products, or services on these sites. Accessing Third-Party Sites via links on our Website is at your own risk, and we make no endorsements or representations about them. You are solely responsible for any decisions to use or rely on these links, and Vanand is not liable for any resulting damages or loss.

• No waiver

No failure by either Party to enforce any of their rights or remedies under the Agreement (or any part thereof) against the other Party shall operate as a waiver of their right to enforce any such right or remedy in the future. No waiver shall be effective unless it is expressly stated to be a waiver and communicated to the other Party in writing.

• Headings

Section headings are for information purposes only. In case of a conflict between the headings a the content of the section, the content will prevail.

• Translation

In case of any contradiction and/or discrepancy between the French version of these Terms and Conditions and their English translation, the French version shall prevail. The English translation is provided for information purposes only.

SPECIFIC TERMS AND CONDITIONS AREV ST. TROPEZ

Check in and Check Out rules:

Check in:
Check-in time is 4 p.m. on the date of your arrival.

Early Check-In: Early check-ins may be accommodated based on availability and are subject to an additional fee. Guests are encouraged to contact the Hotel in advance to request early check-in.

Payment Authorization: At the time of check-in, the Hotel will pre-authorize your credit or debit card for incidentals, such as restaurant charges, spa treatments, and other expenses incurred during your stay. These charges will be automatically billed to the card on file at check-out.

Check-out:

Check-out time is 12:00PM on the date of your departure.

Late Check-Out:

Guests may request a late check-out in advance, subject availability and on additional charge.

Unauthorized late departures may incur an additional charge equal to one night’s room rate. If no late check-out is available, the Hotel reserves the right to store your belongings securely and charge applicable fees.

Items Left Behind:

The Hotels is not responsible for items left behind in guest rooms after check-out.

Any items found will be stored for up to 30 days. Guests may arrange for their retrieval or shipment at their own expense. After this period, unclaimed items will be donated or discarded.

Mini bar:
All items provided in our in-room minibars are chargeable and are not included in the room rate. Applicable prices for minibar items are provided in the room. If you consume any item from the minibar, a corresponding charge shall be added to your bill.

Pet Policy:
Dogs are welcome under certain conditions, at the discretion of the Hotel. In such case, a minimum pet fee of EUR 100 per night will be added to your Hotel Reservation.

Fees and Booking:

• A minimum pet fee of EUR 100 per night will be added to your Hotel Reservation.
• Please inform the Hotel at the time of booking if you plan to bring a pet, as we have limited accommodations for pets.

Behavior and Supervision:

• Dogs must be kept on a leash in all common areas of the Hotel.
• Pets may only be left alone in the room if they are crated, and owners must ensure their pets do not disturb other guests or Hotel staff.
• Guests are responsible for cleaning up after their pets, both inside and outside the Hotel premises.

Restricted Areas:

• For hygiene reasons, pets are not permitted in the following areas:
  • Restaurants and bar areas.
  • Pool, spa, and fitness center.
  • Exceptions may be made for certified service animals; please inform the Hotel in advance if this applies.

Pet Damage and Liability:

• Guests are responsible for any damage caused by their pets, including but not limited to:
  • Damage to furniture, fixtures, or décor.
  • Excessive cleaning required due to pet-related messes.
  • The Hotel reserves the right to charge repair or cleaning costs to the credit card on file.

Noise and Complaints:

• If a pet causes excessive noise or disturbance, the Hotel may request the guest to remove the pet from the premises. Continued disturbances may result in the cancellation of the remainder of the guest’s stay without refund.

Size and Breed Restrictions:

• The Hotel may impose restrictions on the size, breed, or number of pets allowed per room. Please contact the Hotel in advance for details.

Health and Safety:

• All pets must have up-to-date vaccinations and flea/tick prevention. Owners may be asked to provide proof of vaccination upon request.
• The Hotel reserves the right to refuse entry to any pet that appears unwell or poses a risk to other guests or staff.

Service Animals:

• Certified service animals are exempt from pet fees and restrictions in public areas. Documentation may be required to verify service animal status.

Pool:
The swimming pool rules are displayed at the Hotel. The presence of a parent or guardian is mandatory to supervise children under the age of 13 swimming in the pool. Due to the depth of our pool each parent and/or legal guardian is responsible for ensuring that children over the age of 13 are proficient in swimming. For safety, all adults are expected to monitor their own and others' safety as needed. Please note that no lifeguards are on duty.

Fitness Center:
The rules for gym use are displayed at the Hotel and must be followed at all times. Children under the age of 15 are not permitted to use the gym without the supervision of a parent or responsible adult. Parents or guardians are solely responsible for the safety and behavior of children under their supervision. The Hotel assumes no liability for injuries or damages resulting from the improper use of gym equipment or failure to comply with these rules. 

Children:
Children under the age of 13 must always be supervised by their parents or a responsible adult in all areas of the Hotel. Children under the age of 13 cannot be left unsupervised in the room for an extended period. Please contact the Hotel management if you require child minding services.
Guests also agree to ensure that any children under their responsibility respect the peace and quiet of the establishment under all circumstances.

Valet and Parking Service:
The Hotel may offer paid valet parking services or authorize you to self-park your vehicle for a fee of EUR 40 per night in the Hotel’s parking lot. By using the valet parking service, you expressly grant permission to the Hotel staff to drive and relocate your vehicle as may be required.

Guest Responsibilities:

1. Vehicle Condition:
• Ensure the fuel level is adequate for any necessary relocation of the vehicle.
• For electric vehicles, leave any required charging cables or adapters accessible to the Hotel staff.
• Inform Hotel staff of any pre-existing damage to the vehicle before using the valet service.
2. Personal Belongings:
• Do not leave valuables, cash, or important documents in your vehicle. The Hotel is not responsible for lost or stolen items left in the vehicle.

Hotel Liability Disclaimer:

The Hotel disclaims all liability for minor damage to the bodywork of the vehicle (e.g., scratches, dents, or dings less than 1 cm in length or diameter). Such damage may not be immediately visible and can appear under specific conditions, such as weather changes or after cleaning.

Laundry service:
• The Hotel may offer Guests a laundry service for their clothes. All information regarding the laundry service, including applicable price per item, services offered (dry cleaning, ironing etc.) and turnaround times is provided in the room.

• Laundry services are provided either by the Hotel or by an external service provider to whom the items are entrusted.

Wi-fi access:
• Wi-Fi is available to Guests free of charge.

• The internet service offered to Guests shall not be used for unlawful or infringing purposes and Guests shall not try to circumvent any security measures implemented by the Hotel on its network.

Guest behavior:

Guests are expected to enjoy the Services responsibly and respectfully to ensure a pleasant experience for all. By staying at the Hotel, you agree to comply with the You agree to enjoy the Services in a responsible and respectful manner. Please refer to the Guest Conduct Policy

Arev Ways To Be which outlines guidelines for maintaining a safe, respectful, and welcoming environment for other guests and staff. The Guest Conduct Policy is available at the front desk and on the Website.

Security:
The Hotel implements surveillance measures to ensure the safety and security of guests, staff and property. CCTV surveillance is in place all internal and external common areas of the Hotel. For detailed information about the use of CCTV, including the purposes of data collection, retention periods, and your right regarding CCTV footage, please refer to our Policy Privacy, available [here] .  Safety deposit boxes are available in guest rooms for storing valuables.  While we take reasonable precautions to safeguard your belongings, the Hotel is not liable for the contents of your safety deposit box or any valuables left in guest rooms, common areas, or vehicles parked in Hotel’s parking lot. Guests are advised to exercise caution, especially regarding items of high value. We strongly recommend that Guests do not leave any valuables on display (especially in guest rooms, common areas or in vehicles parked in the Hotel's parking lot).

Theft of Property:

If you believe any item from your room (either personal or belonging to the Hotel) is missing, please contact Hotel management immediately so we can notify the police in a timely manner. The local authorities will be responsible for any resulting investigation and Hotel shall not have any liability in this regard. Violators will be prosecuted to the full extent of the law.

Loss or damage to Hotel property:

Guests are responsible for any damage to Hotel property caused by themselves, their guests, or pets. Upon your check-in, please inform the Hotel staff of any existing damage to furniture or fixtures in your room.  If any undeclared damage is discovered during or after your stay, the Hotel reserves the right to charge the cost of repairs or replacements to the credit card on file. This includes, but is not limited to:

• Damage to furniture, fixtures, or décor in guest rooms or common areas.
• Excessive cleaning required due to negligence or violation of Hotel policies.
• Replacement of any items removed without consent.

If damages are discovered after the guest’s departure, the Hotel will notify the guest and process the charges accordingly

Removal of Hotel property:
A full inventory of the room is conducted by housekeeping prior to check-in. Please note that several items in your room (such as the hairdryer, umbrella, bathrobe, coffee table books, ceramic amenity jars) are available for sale as detailed in the price list found in your room. It is your responsibility to confirm that all items included on this list are present in your room upon your arrival. Should you decide to purchase one of these items, we shall charge the credit card on file for the cost of the purchased item(s). We also reserve the right to charge you the cost of replacing any items that are removed from the Hotel without consent. The charge will be the full replacement amount of the missing item, including any shipping charges.

Individual Police Form:

As required by Article R.814-1 et. seq. of the French Code of Entry and Residence of Foreigners, for Hotel Reservations, you hereby grant permission to the Hotel to complete an individual police form with the data you provided for the Reservation. The Hotel will provide you with this form at check-in for verification purposes and signature.

Non-smoking environment:
In accordance with local regulations, all indoor public areas are non-smoking. Smoking is not permitted in the rooms. The Hotel reserves the right to charge you for one night's stay in the event of the smell of smoke in the room after your departure. Smoking is permitted in outdoor areas.

Maintenance and Repairs:
At certain times, the Hotel may need to perform maintenance services which may result in some parts of the Hotel buildings, rooms, or other facilities becoming unavailable. We will attempt to keep all Hotel guests informed of these circumstances to the extent possible. We may need to enter your room during your stay to perform routine maintenance services. We will inform you in advance of this circumstance. If the issue cannot be resolved in a timely manner, we reserve the right to relocate you to an equivalent room. If an equivalent room is not available and we relocate you to a lower category room, we will refund you for the difference in price. In such circumstances, an early check-out will also be permitted, and we will refund you for the remaining portion of your Hotel Reservation.

We will not be liable for any disruption in Services caused by water or electricity (or other utility) outages outside of our control.

Filming and Photoshoot policy:
Commercial photography or video shoots are not permitted at the Hotel without the express written consent of the Hotel management. Guests are not permitted to take photographs or videos of any other Guests or members of the Hotel staff or in the immediate vicinity of a celebrity.